Privacy Policy

Last updated: September 21, 2026

Red Maple Landscaping & Tree Services LLC (“Red Maple,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit redmaplelandscapingservices.com (the “Site”), request an estimate, or communicate with us by phone, text message, or email, and how we use and protect that information.

By using the Site or submitting a request to us, you agree to this Privacy Policy.

1. Information We Collect

Information you give us

When you fill out our estimate request form, call us, or text us, we may collect:

• Your first and last name
• Your phone number (including mobile number)
• Your email address
• The service address or property location
• The services you are interested in and any details you share about your project
• Photos or documents you choose to send us

Information collected automatically

When you browse the Site, we and our analytics providers may automatically collect standard technical information such as your IP address, browser type and version, device type, referring page, the pages you view, and the dates and times of your visits. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Prepare and deliver your free estimate
• Contact you about your request by phone, text message, or email
• Schedule, perform, and follow up on the work you hire us to do
• Send appointment reminders, crew arrival notices, and service updates
• Invoice you and process payment
• Respond to questions, warranty claims, and customer service issues
• Improve the Site and understand which pages and ads bring us customers
• Comply with legal obligations and enforce our Terms and Conditions

3. Text Messaging (SMS) and Your Mobile Information

When you provide your mobile phone number to us — through our website form, by calling us, or by texting us — you consent to receive text messages from Red Maple Landscaping & Tree Services LLC related to your estimate request and your service, including appointment confirmations, scheduling changes, crew arrival notices, weather delays, follow-ups, and billing notices.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services to us — such as our customer relationship management platform and text message delivery provider — is permitted solely so that we can communicate with you. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us. For help, reply HELP or call us at 779-302-3507. Opting out of text messages will not affect your ability to reach us by phone or email, and we will still perform any work you have scheduled.

Full text messaging program terms are described in our Terms and Conditions.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to keep the Site working properly, remember your preferences, measure traffic, and understand the performance of our advertising. We use:

• Google Analytics and Google Tag Manager — to measure site traffic and understand how visitors use our pages.
• Meta (Facebook) Pixel — to measure the results of our advertising and to show relevant ads to people who have visited our Site.

Most browsers let you refuse or delete cookies through their settings. If you block cookies, parts of the Site may not work as intended. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and you can adjust ad preferences in your Facebook and Google account settings.

5. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. Companies that help us run our business — our website host, our customer relationship management and lead platform, our text message and email delivery providers, our analytics and advertising platforms, and our payment processor. These providers may only use your information to perform services for us.
• Subcontractors. If a licensed subcontractor performs part of your job, we share only what is needed to complete the work, such as the service address and scope of work.
• Legal requirements. When required by law, subpoena, or court order, or to protect the rights, property, or safety of Red Maple, our customers, or the public.
• Insurance and claims. With our insurance carrier or yours when documenting storm damage or resolving a claim.
• Business transfer. If our business is sold or merged, customer information may transfer as part of that transaction.

As stated in Section 3, mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing purposes.

6. How Long We Keep Information

We keep estimate requests, job records, and communications for as long as needed to serve you, honor warranties, resolve disputes, and meet our tax, insurance, and legal recordkeeping obligations. When information is no longer needed, we delete it or remove identifying details.

7. Security

We use reasonable administrative and technical safeguards to protect the information we hold, including encrypted connections on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as full payment card numbers or Social Security numbers through our website form or by text message.

8. Your Choices and Rights

• Text messages. Reply STOP to any message to opt out.
• Email. Use the unsubscribe link in any marketing email, or ask us directly.
• Phone calls. Tell us you would prefer not to be called and we will note it in your record.
• Access, correction, and deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Call 779-302-3507 or use our contact form. We may need to keep certain records for legal, tax, or warranty reasons.

9. Children’s Privacy

The Site is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-Party Links

The Site may link to other websites, such as Google reviews or social media pages. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us at:

Red Maple Landscaping & Tree Services LLC
Harvard, Illinois
Phone / Text: 779-302-3507
Website: redmaplelandscapingservices.com/contact-us